In the current economic environment CIOs need to do more with less. IT industrialisation provides the most effective and consistent solution to successfully reach objectives. There are a multitude of IT activities which are routine and repetitive (e.g., Backup and Restore) that result in attractive cost saving benefits through standardisation of process, skills and tools. These benefits can only be achieved when the infrastructure and information management processes and governance are well defined and aligned.
IT chargeback is a management process which provides high value added information to IT by enabling efficient decision-making concerning investments and spending and communication to management. Our consultants implement proven methodologies to define a chargeback model for IT service clients.
Once the methodology is established, an approach defining how to best align IT with the organisation’s business strategy occurs along with a transformation model which considers all relevant business units and geographies.
IT Organisation Optimisation
We help our customers define pragmatic IT strategies to balance their short-term requirements (cost reduction, service improvement) and long term goals (purchasing policy, skills management, innovation).
Using systems such as ITIL, COBIT and CMMI, we assist in optimising an IT organisation and its processes. We align knowledge and team skills with the organisation’s requirements, by addressing its composition, team member’s skills profiles, corporate job descriptions and evaluation skills and training requirements.
This offer also extends to the framing and implementation of multi-country shared services centres.
IT Operations Efficiency
IT departments are facing growing requirements from the business and its stakeholders particularly as it relates to reactivity and quality of services which can often contradict the other. We industrialise the processes that can potentially compromise IT production.
Our end-to-end methodologies positions us well to assist with industrialisation of upstream or downstream IT production.
Our knowledge of IT production and market reference guidelines (ITIL, CobiT) allows us to identify the necessary process improvements required to enhance our clients’ production (user support and incident, problem management, management of release and maintenance cycles).
Clients often turn to us to help them implement and adopt lean IT methods and best practices of new service models such as business process outsourcing and cloud computing (Infrastructure as a Service, Software as a Service). In doing so, we assist our clients in realising their full productivity potential.
CIOs are accountable for optimising their outsourcing projects which encompasses sourcing of the best available services and products on the market while meeting high quality standards and establishing a pricing structure and contractual agreement that best serves the client organisation.
At Kurt Salmon, we identify opportunities for information-based product re-platforming to a broader market (also referred to as ‘massification’) and explore areas where outsourcing makes the most sense.
As an independent consultancy, our clients are assured of receiving recommendations from us which are exclusively based on our practitioners’ deep subject matter expertise using best practices. We are convinced that our IT knowledge and experience provides best-in-class support related to all areas of the sourcing lifecycle process. Additionally, this process often encompasses input from the CIO/CTO as well as the procurement and legal departments within the organisation and our teams’ understand and are responsive to the specific needs of each.
CIO Talent Management
Performance improvement often starts with an organisation’s investment in their own human capital where the objective is to attract, develop and retain key resources.
The IT department environment is continuously evolving and must respond to:
Alignment of businesses whose requirements are ever changing
Implementation of solutions that require regular renewal
Ways to deliver user services that will be compatible with the organisation’s business model.
IT departments must be agile and adaptable to meet the needs of the organisation’s stakeholders, employees, customers and service providers. At every level, the IT department will need to make use of new skills to support and endorse new objectives.
We support our clients by assessing any gaps or skills needed and, in addition to partnering with IT, often work in cooperation with the HR sector of the organisation. We scope out the composition of a current team (distribution, experience level, skills, retention, compatibility of resource with job profile, etc.), and compare it with other essential organisation criteria. Upon conclusion of this process, our clients recognise improvements in:
the relevancy of their recruitment plans with the associated job description
an established relevancy of the CIO role and the IT department as a whole
the alignment of resource skills with IT evolution plan
an increase in an individual resource’s performance and work product once re-alignment of skills with relevant role occurs
the evaluation and realisation of individuals and teams
an efficiency in the remuneration structure
Our competency in this area comes from in depth field experience in a diversity of industries and is inspired by the mission of CIGREF and the European e-Competence framework. Moreover, we support Human Resources in the adaptation of a formalised training policy, recruitment processes and communication.