1. Mobile systems are moving into payment ecosystem The vision has been well drawn: Mobile payments as an accepted practice in everyday life. In fact, much of the infrastructure is already in place; by 2010 there were already more mobile phone...
  2. Social CRM More than two-thirds of European internet users participate in social networks at least monthly, 25% search for products and services online and 15% have registered on pages dedicated to brands....
  3. The emergence of the fully digital bank Kurt Salmon partner Fabrice Albizzati examines the road map for banks as they extend and deepen digital interaction with customers. Q: What are the key goals of digital projects for the banking...
  4. NFC mobileA long-anticipated technology is approaching the tipping point For the years, near field communication technology has seemed on the point of taking off in Europe. Despite some notable successes,...
  5. Helping financial services firms respond to a changing landscape Fabrice Albizzati, a partner in Kurt Salmon’s Global Financial Services practice, explains how we help our clients improve their customer segmentation, omnichannel experience and network...
  6. Deep experience, broad perspective Kurt Salmon CEO Chiheb Mahjoub discusses how our unparalleled expertise in each of the industries we serve enables us to help our clients become more agile, efficient and competitive...
  7. Unbiased, experienced experts in Luxembourg and Switzerland Eric Crabié, managing partner of Kurt Salmon’s offices in Luxembourg and Switzerland, discusses our work there in the financial services and information technology industries. 31...
  8. Department Stores’ New Reality—RFID Ron Johnson’s recent announcement that JC Penney plans to implement radio frequency identification (RFID) in every store is actually one of the least radical changes he’s proposed...
  9. 1:1 RetailingBringing the Personalized Experience to Life In-Store If technology has given us anything, it’s a world in­creasingly focused on the power of one. From news to music to advertisements to...
  10. Mobile payments … a “Southern” revolution!Development of mobile payments: Issues and prospects for the future There are over 4 billion bank cards in use across the world in 2010 and almost 5 billion mobile phone users. In a world where...