1. Why Operationalizing Omnichannel Requires a Seat at the C-Suite Table 150226VFSP.pdfWhy Operationalizing Omnichannel Requires a Seat at the C-Suite Table Years ago, when consumers first started buying online, retailers had to make a hard choice: build a separate e-commerce group...
  2. Omni Fulfillment Study 150323VFSP.pdf2015 Omnichannel Fulfillment A Kurt Salmon Special Report Retailers Make Changes to Make the Grade Retailers set big goals for peak-season shipping in 2014 and, for the most part, they met them....
  3. HD Merchandising 150330 VFSP.pdfHD Merchandising Sharper Focus, Clearer Decisions If consumers made decisions like retailers … While technology and innovation flourish on the consumer side of fashion, inside headquarters, not...
  4. Omnichannel's Impact on Loyalty 150430 VF_SP.pdfOMNICHANNEL’S IMPACT ON LOYALTY Establishing a loyal customer base is hardly a new concept for retailers. From points programs and coupons to club cards and memberships, there is a seemingly...
  5. Reinventing U.S. Retail Banking 150512 VF_SP.pdfReinventing U.S. Retail Banking Keys to Creating the Omnichannel Bank Branch Experience The need for U.S. retail banks to engage in meaningful efforts to transform into the retail bank of...
  6. Kurt Salmon Review Health Care 150528 SPVF.pdfKURT SALMON REVIEW Health Care. Strategy. Insights. IN THIS ISSUE Untangling the value conundrum 4 Reference pricing: forcing hospitals to compete on price 22 If you build it, will they come?...
  7. What a Tangled Web We Weave VF.pdf4 WHAT A TANGLED WEB WE WEAVE HOW TO MAKE VALUE-BASED PARTNERSHIPS AND AFFILIATIONS SUCCESSFUL Developing integrated, value-based care delivery models requires unraveling existing systems and...
  8. And Then There Were Three VF.pdfAND THEN THERE WERE THREE? Applying Economic Theory to Health Care Provider Consolidation 12 13 According to the “Rule of Three” in business and economics, all major industry sectors, no matter...
  9. Forcing Hospitals to Compete on Price VF.pdf22 FORCING HOSPITALS TO COMPETE ON PRICE REFERENCE PRICING COULD CHANGE THE RULES OF THE GAME. Health care is a major exception to the adage that “you get what you pay for.” Prices can vary...
  10. If You Build It Will They Come VF.pdf30 IF YOU BUILD IT, WILL THEY COME? POSITIONING PHYSICAL ASSETS FOR POPULATION HEALTH Nothing quite captures the simultaneous permanence and uncertainty of the choices health care providers face as...