1. Warby Parker’s Brick-and-Mortar Expansion Can Build Loyalty Through a Personal Touch The Wall Street Journal 17 November 2014 Warby Parker’s brick-and-mortar expansion brings an in-person touch that can build customer loyalty, notes Bruce Cohen, head of Kurt Salmon’s...
  2. For Cyber Protection, Financial Institutions Must Be Proactive Rather Than Reactive Credit Union Business magazine 19 November 2014 Given the current tempo of technological evolution, financial services organizations must be proactive, rather than reactive, when it comes to cyber...
  3. Half of Retailers to Guarantee Delivery by Christmas for Orders Placed by Dec. 20 The Wall Street Journal 19 November 2014 Getting through the holiday shopping kickoff is just the first of the many challenges facing delivery companies. The Wall Street Journal discusses the...
  4. Half of Major Retailers to Use Ship-from-Store Capabilities This Holiday Season The Washington Post 19 November 2014 This holiday season, retailers will increasingly rely on ship-from-store capabilities to fulfill online orders, Steve Osburn, a director in Kurt Salmon’s...
  5. With Economy Steadily Improving, Retailers Remain Cautiously Optimistic This Holiday The Boston Globe 19 November 2014 Holiday sales forecasts are starting to sound like a broken record, with a cautiously optimistic forecast echoing once again in national projections for this...
  6. RIP Black Friday? Retailers Speeding Up Black Friday Specials Due to Fierce Competition The Boston Globe 20 November 2014 RIP Black Friday? Many retailers are opening on Thanksgiving evening; some will even start their specials on the Wednesday before. “The retailing community...
  7. Holiday Window Displays Draw Consumers Away from Online Shopping and Into Stores The Boston Globe 25 November 2014 Reflecting on the festive window displays at Macy’s this holiday season, Madison Riley, managing partner of Kurt Salmon’s North America Retail and...
  8. Free Shipping a Key Strategy for Retailers This Holiday Season Pittsburgh Tribune-Review 27 November 2014 Shipping is increasingly being used as a part of retailers’ larger strategy to take back customers lost to online competitors and win customer...
  9. Inventory Replenishment a Challenge for Retailers This Holiday Season Sourcing Journal 24 November 2014 Amid significant West Coast port delays, many retailers saved their holiday seasons by sending goods to the East Coast or to Portland, and some shipped product...
  10. Retailers Fated to a Little More Pain in Margins Women’s Wear Daily 02 December 2014 This week, retailers “gird” for the proverbial last-minute Christmas rush for gifts later in the month, Arnold Aronson, Kurt Salmon retail...