1. With Christmas Over, Millions of Gift Returns Begin Wall Street Journal 26 December 2014 Steve Osburn, retail strategist at Kurt Salmon, discusses with The Wall Street Journal how as high as 70 percent of returned holiday merchandise might be...
  2. UPS, FedEx Cap Holiday Deliveries Amid Late Surge Wall Street Journal 23 December 2014 UPS has been in near constant communication with one large retailer as volume came in slightly lower than expected, Steve Osburn, retail strategist at Kurt...
  3. Holiday Deliveries Improve but Hiccups Continue Associated Press 26 December 2014 The Associated Press discusses how 13 percent of holiday online orders did not make it to shoppers in time for Christmas, a slight improvement from 15 percent...
  4. Retailers Had a Happy Holiday Reuters TV 26 December 2014 This holiday season, retailers had to act fast when shipping online orders. As Steve Osburn, retail strategist at Kurt Salmon, discusses with Reuters TV, for many...
  5. Who Spoiled Christmas? Fewer Packages Arrive Late CNBC 26 December 2014 According to Kurt Salmon's Holiday Shipping Study, 13 percent of holiday online orders did not arrive in time for Christmas. CNBC explains why this is a slight...
  6. Who Won the Holiday Shipping War This Year? Fortune 26 December 2014 Fortune discusses how retailers made good on their promises to customers for last-minute delivery this holiday season, with only 13 percent of orders failing to make it...
  7. Cheaper Gasoline Makes Christmas Merrier for U.S. Retailers Bloomberg 26 December 2014 As determined by Kurt Salmon's Holiday Shipping Study, 78 percent of retailers included in the study delivered orders on time, up from 59 percent last year. As Steve...
  8. U.S. Retailers Miss Fewer Christmas Deadlines: Early Surveys Reuters 26 December 2014 "We saw a lot less of the 11th hour promotions," Steve Osburn, retail strategist at Kurt Salmon, explains to Reuters, when reflecting on the holiday shopping...
  9. Retailers, Carriers Improve Holiday Shipping Performance Chicago Tribune 26 December 2014 Bad weather this year helped slick Santa's sleigh, but "the big difference this year was the amount of communication," Steve Osburn, retail...
  10. Today’s CIOs Aligning with Sales, Marketing and Business Units to Drive Value CIO magazine 25 November 2014 Today’s CIOs are evolving the traditional model of the Office of the CIO to look more closely at how they structure and organize their teams within the broader...