1. KS3_Mobile_Payments.pdfMOBILE PAYMENTS Mobile systems are moving into payment ecosystem The vision has been well drawn: Mobile payments as an accepted practice in everyday life. In fact, much of the infrastructure is...
  2. KS4_Social_CRM.pdfSOCIAL CRM More than two-thirds of European internet users participate in social networks at least monthly, 25% search for products and services online and 15% have registered on pages dedicated...
  3. KS5_Emergence_DigitalBank.pdfTHE EMERGENCE OF THE FULLY DIGITAL BANK Kurt Salmon partner Fabrice Albizzati examines the road map for banks as they extend and deepen digital interaction with customers Q: What are the key goals...
  4. KS6_NFC_Mobile.pdfNFC MOBILE A long-anticipated technology is approaching the tipping point For the years, near field communication technology has seemed on the point of taking off in Europe. Despite some notable...
  5. RFID-120726VFSP.pdfDepartment Stores’ New Reality—RFID Ron Johnson’s recent announcement that JC Penney plans to implement radio frequency identification (RFID) in every store is actually one of the least...
  6. One to One Retailing 130123VFSP.pdf1:1 Retailing Bringing the Personalized Experience to Life In-Store One-to-one retailing means that no matter where, when or how a customer interacts with a retailer, the retailer will respond in a...
  7. 2013_point_de_vue_NFC_fev.pdfNFC Mobile: A Long-Awaited Technology Nears Critical Mass Heralded as the technology that will make mobile payments an everyday reality, near field communications (NFC) solutions have proved their...
  8. Sales, Marketing, Distribution & Client Relationships Our firm draws on 75 years of expertise, knowledge and insight around the entire customer journey. We know that successful financial services firms ensure the journey is a successful, positive and...
  9. Business and IT AlignmentGovernance, Alignment, Strategy, Enterprise Architecture, IT Portfolio Rationalisation and Optimisation One of the mains tasks of a CIO is to ensure that IT aligns with the business.  Although...
  10. IndustrialisationIT Chargeback, IT Organisation Optimisation, IT Operations Efficiency, IT Sourcing, CIO Talent Management In the current economic environment CIOs need to do more with less.  IT...