Essential Retail

09 December 2014

Breaking down silos is easy in theory, yet far more difficult in practice due to the inability of many retail leaders to objectively and credibly look inwards, argues Kurt Salmon manager Ian Smith in a recent article in Essential Retail magazine. Ian offers examples of retailers, such as Sears and Woolworths, where a siloed approach has contributed to their downfall, and successful retailers such as Zara and Dixons which have proactively broken down silos in order to create value. The article includes some helpful techniques for breaking down silos.

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