1. Operationalising Omnichannel Omnichannel, for consumers, means a seamless experience with a retailer, one that offers the same product selection, purchase and fulfillment options, and level of service regardless of how,...
  2. The corner shop is back Just like bell-bottoms and leg warmers, the corner shop is back. Not long ago, it seemed like they would be permanently relegated to some dusty attic space, a relic fighting for relevancy. Big-box...
  3. Beyond the box These days, many apparel retailers are feeling hemmed in, squeezed on all sides by the rise of e-commerce and declining store traffic. In response, most are investing heavily in developing their...
  4. Solving Out of Stocks for Goods Kurt Salmon consumer research shows that 50% to 60% of out-of-stocks result in lost sales—consumers either skip the purchase or buy from a competitor. That adds up to a revenue hit of 3% to...
  5. Championing the Ship from Store RaceA UK Perspective Successful omnichannel retailing requires organisations to provide access to products and services across all channels as seamlessly as its customers move between them....
  6. Driving Sustainable Cost Reduction Retailers, including the major grocery chains, have dominated recent business headlines as they try to respond to the dramatic shift in the market place caused by intense competition and changing...
  7. Understanding your supply chain cost to serveDriving profitability in a multi-channel world Developing a multi-channel offering to capitalise on the growth in online and mobile retailing continues to be a key priority for senior executives....
  8. Bringing Store Performance into FocusNew KPIs add perspective on consumer behavior Think back to an old analog TV. It may be hard to remember, and that’s of course because today’s digital HD, Internet-enabled, slim TVs...
  9. Sweating SmallBoutique studios are creating big investment opportunities Just like consumers in other consumer sectors, fitness consumers are looking for customization, variety and a unique experience. As a...
  10. Making Consumers Feel Good, One Way or Another Inside three hot emerging CPG categories: probiotics, cold-brew coffee and cannabis Innovation is the lifeblood of CPG, but large CPG companies rarely create entirely new product categories from...