Our firm draws on 75 years of expertise, knowledge and insight around the entire customer journey. We know that successful financial services firms ensure the journey is a successful, positive and satisfying experience—one that is mutually beneficial and regulatory compliant. Today, the consistent service challenge has become dramatically more complex, with a widening array of distribution and service delivery channels.
Here are some examples of how we have helped our clients deliver a better experience for their customers:
- Helping to create and launch a new financial services and investment products business across multiple channels
- Adapting financial services operating models to ensure observance of local statutory reporting, regulations and customs
- Launching a direct-to-consumer, low-cost e-financial services provider
- Reviewing the performance of sales and service processes, procedures and systems
- Improving the return on marketing for financial promotions campaigns
- Improving the efficiency and effectiveness of account opening, on-boarding and complaints handling