Crain’s New York Business

10 November 2014

With e-commerce sales on the rise, this holiday season retailers need to promote new delivery service offerings that give shoppers the ability to select from a range of options to collect their goodies, including picking up purchases themselves rather than having to fret about missing a delivery. As new, small companies pop up to offer delivery services, Steve Osburn, a director in Kurt Salmon’s Retail and Consumer Goods Practice, explains to Crain’s New York Business that inexperience with peak season could make or break them: “We’ll see a few of those companies perform well, but we’ll see a couple get crushed from the pressure of the holiday season.”

View original article