Most hospital leaders can not articulate the “value” they provide to patients and payers. Instead of developing a strategic direction based around a core value proposition, they focus their efforts on tactical decisions like physician recruitment and capital allocation. In the coming healthcare paradigm, alignment of tactical initiatives with the hospital’s core value position will be crucial. The authors draw on their experience in a variety of health care settings to suggest that for most hospitals, quality (i.e. clinical outcomes and patient safety) will become the most visible indicator of value, and introduce a framework to help hospitals develop a value position based on this variable.
This paper has been accepted for Publication in the January 2010 edition of the Journal for Healthcare Quality, the official journal of the National Association for Healthcare Quality.
To read the entire paper, please download the PDF.
9 April 2009