1. Why Omnichannel Is Another Word for Engage As retailers pour millions of dollars into providing their customers with an omnichannel experience—seamless, consistent interactions across all channels—it’s easy for them to...
  2. Transforming Vendor Relationships Into Partnerships Overview As retailers look to drive margin growth by increasing visibility, speed and efficiency across the supply chain, the cultivation of strong, strategic partnerships with key vendors is...
  3. Bundled PaymentsOpportunity, Threat, or Another Policy Fad? In the fits-and-starts movement toward population health management, bundled payments are one of the most immediately actionable – and immediately...
  4. The Coming Revolution in Retail, Courtesy of 3D Technology When a North American hard goods retailer was designing its latest line of private-label tools, not a single prototype was shipped between its design team and its manufacturing partners overseas....
  5. 2014 Peak-Season Shipping: A Kurt Salmon Special ReportOmnichannel as Both Challenge and Solution Spring is upon us, but the holidays are still fresh in the minds of retailers as they look for ways to improve their customer service and order...
  6. Why Retailers Need to Change the Way They Manage Change Few industries undergo as much change, and at such a rapid pace, as retail. But retailers may not be giving change the senior-level sponsorship or the thorough and consistent stewardship that it...
  7. Operationalizing Assortment Optimization Overview As competitive intensity increases and consumers are given more options, the imperative to have an optimized assortment has grown. But having the “right” assortment has never...
  8. Not M&A for Scale – P&A for SkillAs featured in the HFMA Spring 2014 Strategic Financial Planning Newsletter Many financially strong community hospitals and small systems are feeling the pressure to merge with or sell to a larger...
  9. Next-Generation Revenue Cycle— Is Now the Time? Revenue cycle solutions are the next big thing in health care. With the fundamental changes occurring in health care delivery and payment, it is critical to understand the state of the market,...
  10. Don’t Call It OmnichannelHow to Operationalize a Seamless Customer Experience Omnichannel, for consumers, means a seamless experience with a retailer, one that offers the same product selection, purchase and fulfillment...