1. Don’t Call It OmnichannelHow to Operationalize a Seamless Customer Experience Omnichannel, for consumers, means a seamless experience with a retailer, one that offers the same product selection, purchase and fulfillment...
  2. Oversight Can Be an Engine, Not an Anchor Financial firms have made significant investments to meet today’s heightened regulatory demands, focusing heavily on hiring oversight staff. But effective oversight of compliance,...
  3. The Kurt Salmon ReviewRetail. Consumer Products. Private Equity. Strategy. Issue 03 Connectedness is the most powerful force shaping our world generally—and the retail and consumer products space specifically. IN...
  4. Deal Ideas at a Glance Learn about Kurt Salmon's Deal Ideas, including potential opportunities, drivers and rationale. Apparel Accessories  The global apparel accessories market has exhibited steady...
  5. Planning Healthcare Facilities: Patient Point of ViewAs featured in Population Health News A discovery at an academic medical center (AMC) in the central region of the country found that as much as 50% of a patient’s admission and discharge...
  6. Identifying the Most Responsible Moment for Partnerships & Affiliations Whether a facility chooses to pursue a partnership strategy via a clinical affiliation or joint operating agreement, to join a network, or to pursue a merger, the most critical step is to make a...
  7. Why the Apple Pay Launch Means Mobile Payments Have (Finally) Arrived Whether or not Apple Pay becomes yet another home run for the Cupertino-based behemoth will become clear in the coming months and years. In the meantime, however, one thing is certain: With its...
  8. Omnichannel = EngagementKurt Salmon\'s presentation at Texas A&M\'s 2014 Retailing Summit To make an omnichannel strategy successful and effective, every customer engagement must be perceived as meaningful. But in order...
  9. Operationalizing Better Assortment Practices Written by  Kurt Kendall,  Steven Pinder and Tom White for Chain Store Age Retailers are being squeezed by growing consumer individualism, globalization and evolving preferences. These...
  10. Eight Reasons Hospital Partnerships FailHere are mistakes to avoid when hospitals partner or affiliate with other organizations. Written by Jeff Hoffman, senior partner, for H&HN Daily Whereas yesterday’s health care...