1. Can Retailers Survive the West Coast Port Mess? First the bad news: The chronic congestion tying the West Coast ports in knots is on track to cost U.S. retailers some $7 billion this year, and losses could total nearly $37 billion by the end of...
  2. Why Operationalizing Omnichannel Requires a Seat at the C-Suite Table Years ago, when consumers first started buying online, retailers had to make a hard choice: build a separate e-commerce group to get to market quickly or try to integrate an e-commerce business...
  3. Most companies are mishandling their supply chain risk At the 2015 RILA Retail Supply Chain Conference, Kurt Salmon moderated a panel on supply chain planning and the steps executives can take to mitigate related risks. What insights did you share?...
  4. Underestimating the value of mobile can be a costly business mistakeAt the 2015 RILA Retail Supply Chain Conference, Tom Cole, Kurt Salmon retail expert, and Josh Friedman, VP of e-commerce and digital operations at JCPenney, discussed mobile in omnichannel. What...
  5. The retail industry must be part of our sustainability futureAt the 2015 RILA Retail Supply Chain Conference, Todd Soller, a retail expert at Kurt Salmon, facilitated a conversation with executives from Walgreens and Meijer about their sustainability...
  6. HD MerchandisingSharper Focus, Clearer Decisions While technology and innovation flourish on the consumer side of fashion, inside headquarters, not much has changed in years. As if in a permanent homage to retro,...
  7. Omnichannel's Impact on Loyalty Establishing a loyal customer base is hardly a new concept for retailers. From points programs and coupons to club cards and memberships, there is a seemingly endless list of loyalty-building...
  8. Reinventing U.S. Retail BankingKeys to Creating the Omnichannel Bank Branch Experience The need for U.S. retail banks to engage in meaningful efforts to transform into the retail bank of the future—the omnichannel...
  9. Lessons Learned from WERC: Operationalizing Order Management Systems At the 2015 WERC Annual Conference for Logistics Professionals, Holden Bale, retail expert at Kurt Salmon, hosted a panel with Josh Mayer, director of supply chain engineering at Belk, on...
  10. Lessons Learned from WERC: Improving Your Omnichannel Network Design At the 2015 WERC Annual Conference for Logistics Professionals, James Reardon, retail expert at Kurt Salmon, hosted a panel with Jeff Girard, senior vice president of distribution and direct...