1. Retailers Offering Free and Faster Shipping This Holiday Season USA Today 13 November 2014 “Retailers and shippers are going to have to be exponentially better at execution than they were last year,” Steve Osburn, a director in Kurt Salmon’s...
  2. Retailers Push Deadlines for Orders Closer to Christmas, Despite Last Year’s Delivery Problems Forbes 14 November 2014 Retailers have pushed deadlines for orders closer to Christmas despite all the problems encountered last year. In a recent Kurt Salmon survey, 26% of respondents said they...
  3. Mobile Payments to Gel in 2015 as Retailers Upgrade Terminals TheStreet 14 November 2014 Apple Pay’s enrollment of 15 goliath financial institutions is causing experts to wonder about the possible impact on excluded banks. “In the short term,...
  4. Made in the USA? Chain Store Age 17 November 2014 With Walmart moving aggressively forward on its pledge to spend $250 million over the next 10 years on products made in the United States, it is clear that the...
  5. Warby Parker’s Brick-and-Mortar Expansion Can Build Loyalty Through a Personal Touch The Wall Street Journal 17 November 2014 Warby Parker’s brick-and-mortar expansion brings an in-person touch that can build customer loyalty, notes Bruce Cohen, head of Kurt Salmon’s...
  6. For Cyber Protection, Financial Institutions Must Be Proactive Rather Than Reactive Credit Union Business magazine 19 November 2014 Given the current tempo of technological evolution, financial services organizations must be proactive, rather than reactive, when it comes to cyber...
  7. Half of Retailers to Guarantee Delivery by Christmas for Orders Placed by Dec. 20 The Wall Street Journal 19 November 2014 Getting through the holiday shopping kickoff is just the first of the many challenges facing delivery companies. The Wall Street Journal discusses the...
  8. Half of Major Retailers to Use Ship-from-Store Capabilities This Holiday Season The Washington Post 19 November 2014 This holiday season, retailers will increasingly rely on ship-from-store capabilities to fulfill online orders, Steve Osburn, a director in Kurt Salmon’s...
  9. With Economy Steadily Improving, Retailers Remain Cautiously Optimistic This Holiday The Boston Globe 19 November 2014 Holiday sales forecasts are starting to sound like a broken record, with a cautiously optimistic forecast echoing once again in national projections for this...
  10. RIP Black Friday? Retailers Speeding Up Black Friday Specials Due to Fierce Competition The Boston Globe 20 November 2014 RIP Black Friday? Many retailers are opening on Thanksgiving evening; some will even start their specials on the Wednesday before. “The retailing community...