1. Retailer-Carrier Communication the Primary Factor in Ensuring On-Time Holiday Deliveries Chicago Tribune 27 December 2014 Thirteen percent of holiday shipping deliveries missed the mark, compared with 15% last year, Kurt Salmon retail strategist Steve Osburn explains to Chicago...
  2. Seventy Percent of Returned Holiday Merchandise Suitable for Resale The Wall Street Journal 26 December 2014 Last January, many retailers were surprised by the high number of holiday gift returns. As the holiday season comes to a close and people begin returning...
  3. Retailers Must Offer Promotions to Veer Consumers Away from Tech Gadgets Women’s Wear Daily 29 December 2014 In the ongoing battle for market share, profit margins are taking a serious hit. “You can’t generate profits without generating revenues, but the...
  4. Kurt Salmon, Tyco Retail Solutions and Mobispoke Join Forces to Deliver 1:1 Retailing Kurt Salmon, Tyco Retail Solutions, and Mobispoke announced that they have joined forces to bring the future in-store experience -- 1:1 Retailing -- to life today. The result of nearly a...
  5. U.S. Retailers Miss Fewer Christmas Deadlines: Early Surveys Reuters 26 December 2014 “We saw a lot less of the 11th-hour promotions,” Steve Osburn, retail strategist at Kurt Salmon, told Reuters about this holiday shopping season. Steve adds...
  6. Who Won the Holiday Shipping War This Year? Fortune 26 December 2014 This holiday season, 13% of last-minute holiday orders did not arrive on time, a slight improvement over last year, according to Kurt Salmon’s Holiday Shipping...
  7. Who Spoiled Christmas? Fewer Packages Arrive Late CNBC 26 December 2014 “Those retailers that were on their game did extremely well,” said Steve Osburn, retail strategist at Kurt Salmon, when describing how retailers fared this...
  8. FedEx, UPS Step Up Their Holiday Shipping Performance The Washington Post 01 January 2015 According to Kurt Salmon’s Holiday Shipping Study, 13% of last-minute holiday orders did not arrive on time. Part of the problem? As Kurt Salmon explains...
  9. Cheaper Gasoline Makes Christmas Merrier for U.S. Retailers Bloomberg 26 December 2014 Carriers were not responsible for missed orders this holiday season, said Steve Osburn, retail strategist at Kurt Salmon, in a conversation with Bloomberg. Despite...
  10. Free Shipping the New Norm, Yet Retailers Struggle to Make a Profit Online Business Insider 02 January 2015 For top U.S. retailers, free delivery is now the norm. Yet as more U.S. shoppers view free shipping as their right, retailers struggle to make a profit online....